Return / Exchange & Cancellation

  •  We Offer Return/Exchange under the following Circumstances.

  • Product Recieved is Damaged/Defective

  • Wrong Product Delivered

  • Exchange of Products on the sole discretion of Deck Up India

  • We pack our products with utmost care in transit worthy packing so that it reaches you in perfect condition

  • Since our products are Handcrafted there is bound to be Slight colour/size variation in different batches as there products are not mass produced

  • Following Products shall not be eligible for Return or Replacement

  • Damages due to to Mishandling/Misuse of products

  • Any product which is returned without the original packaging including packaging used for Transit

  • Any product which is "MADE TO ORDER/CUSTOMIZED"

  • Please get in touch within 24 Hours of reciving the product to initiate return.

  • Your Refund would be initiated within 5-7 Working Days from receiving the product(s) 

CANCELLATION

  • An order cancellation request can be accepted before it is dispatched.​​

  • In-case of Pre Payment the refund would take 5-7 working days

  • In case of an "MADE TO ORDER/CUSTOMIZED" product, no cancellation will be accepted

  • Order Cancellation from Deck Up India 

  • The Following conditions can lead to "Order Cancellation"

  • If the product is "OUT OF STOCK"

  • If our logistics partner cannot deliver to the mentioned location

  • Our products are not available for resale. In case we find a customer indulging in such "dubious activity" or there is "conflict of interest" Deck Up India reserves its right to cancel the order

COMPANY

CUSTOMER CARE

ALL RIGHTS RESERVED BY DECK UP INDIA

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